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samsung washer recall rebate

Q4. The Top-Load Washers included in the Settlement were the subject of a voluntary recall initiated by Samsung on November 4, 2016 (the “Voluntary Recall”). Samsung - December Rebate with Bonus Up To $550 View Qualifying Items Purchase qualifying individual appliances and receive up to a $150 mail-in rebate. Technicians from these service providers have been trained to perform the washer repairs for this recall. The exchange rebate amount is based on the manufacturer date and model of your current washer. This can be combined with one of the following qualifying appliance package purchases: If the price of your new washer is less than the rebate amount shown on page 1, we will only provide a rebate equal to the price of the new washer. Until the repair is completed, the washer exchanged, or the Home Label Kit applied, Samsung and the CPSC are advising owners of the recalled washers to use the delicate or waterproof cycles when washing bedding, water-resistant or bulky items. However, our average repair time is 7 business days. Power #1 in Customer Satisfaction with Front-Load and Top-Load Washers. STEP 1 of 3. Please follow the instructions included and apply the new warning labels and the new control panel overlay as soon as they arrive. (AFP / Getty Images) Bad offer. If you happen to choose another washer from Samsung, you can get additional $150. Samsung Electronics America, Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a voluntary recall of certain top-load washers manufactured between March 2011 and October 2016. The process should take no more than an hour and as part of the in-home repair, you will receive a one-year extension of the manufacturer’s warranty, regardless of the age of your washer. I believe the intent was to get folks to replace the defective washers thinking they were getting a refund (also thinking folks would buy another samsung) to avoid any lawsuits over damage that could be caused by the defective ones. For information on the class action settlement visit www.washermdlsettlement.com. I also certify that the Model/Serial Number labels from my recalled Samsung washer are affixed below. As an added safety measure, all known washer owners will also receive a Home Label Kit in the mail. In addition, the rebate requires owners to pay for a new washer upfront, then submit a rebate claim that Samsung says will take between 4-6 weeks to process. (AFP / Getty Images) Bad offer. In the meantime, consumers are being advised to operate the machines on lower speeds. So the error/shaking issue remained after recall fix, I contacted Samsung assuming now with the warrenty the washer code be fixed and back to functioning soon. The newly announced deal includes a minimum recall rebate of 15.5% of … Consumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailer. The consumers who own a recalled washer have the option of in-home repairs, rebates, or refunds. The enhanced minimum recall rebate, for example, means that if you received a rebate as a result of the voluntary recall, but that amount is less … If the price of your new replacement Samsung washer is less than the rebate amount shown on the rebate form, we will only provide a rebate equal to the price of the new replacement Samsung washer. Samsung - December Rebate with Bonus Up To $550 View Qualifying Items. It was part of the recall. This recall involves various models of Samsung manufactured Top Load washing machines. Please allow 4 to 6 weeks from the submission of this form for receipt of your rebate. Customers who purchased a … In addition, you can click a link below to view a brief video demonstrating how to apply the control panel guide (overlay) and the two warning labels. The second choice is a rebate that can be applied towards the purchase of a new washer from Samsung. The Top-Load Washers included in the Settlement were the subject of a voluntary recall initiated by Samsung on November 4, 2016 (the “Voluntary Recall”). WASHINGTON, D.C. – In cooperation with the U.S. Consumer Product Safety Commission, Maytag Corporation and Samsung Electronics Co., Ltd. are voluntarily recalling clothes washer units. If you happen to choose another washer from Samsung, you can get additional $150. The manufacturer's warranty includes parts and labor for manufacturing defects in materials and workmanship. This can occur when a high-speed spin cycle is used for bedding, water-resistant or bulky items and presents an injury risk to consumers. Affix the one (1) or two (2) Model/Serial Number labels from your recalled Samsung washer to the rebate form. List the brand, model number, and serial number of your new washer in the space provided. Sign the Rebate Form which will certify that the recalled washer is no longer in use, that it has been discarded, and that you acknowledge that it is a violation of federal law to sell or distribute your recalled machine. The first option is a free in-home repair that includes reinforcement of the washer's top. The washing machines are cUL certified with file number E199566. Your average wait time on this line is approximately 20 seconds. Samsung Credits are valid only at www.Samsung.com or in the App for use towards an eligible purchase including wearables, tablets, PCs and select accessories and valid through 12/20/20 at 11:59 PM EST. Our nationwide network of authorized service partners all have high rates of customer satisfaction and by working with them we are able to provide in-home service to consumers affected by this recall faster than we traditionally would have been able to. If you selected the free in-home repair option offered on our recall web site and the repair has been performed, you are not eligible for this exchange rebate. Samsung Washer Recall Rebate Status. For any purchase made after November 4th,2021 a new rebate form will need to be requested which will have a reduced rebate amount. Our trained network of authorized service providers has already successfully repaired hundreds of thousands of top load washers. Samsung's offer is a piece of … Samsung on Friday announced a formal recall of 34 models of its top-load washing machines - more than a month after the U.S. government first … Samsung would not comment on the rebate process beyond clarifying that the rebate amount is “based on the manufacture date and model of the recalled washer.”. The Serial Number must be clear and legible. Purchase 2 eligible Samsung Home Appliances (Refrigerators, Ranges, Dishwashers, Wall Ovens, Cooktops, and Range Hoods) and receive an additional $100 off the pre-tax purchase price in the form of a Samsung Prepaid Mastercard AND/OR 4 eligible Samsung Home Appliances (Refrigerators, Ranges, Dishwashers, Wall Ovens, Cooktops, Range Hoods, Over-the-Range Microwave Ovens, or Countertop … *Please note: After you have selected your recall option… The rebate amount is based on the manufacture date and model of the recalled washer. Samsung … This is a recall of certain Top-Load washers manufactured between March, 2011 and October 2016. Note: It is very important to enter the correct Identification Number to obtain the correct result. The newly announced deal includes a minimum recall rebate of 15.5% of … Shop samsung appliances mail in rebate and a variety of products online at Lowes.com. Samsung Washer Recall Rebate Status. All of our technicians who are supporting this recall have been trained to perform the repair. NEW SAMSUNG TOP LOAD WASHERS CURRENTLY SOLD AT RETAILERS ARE NOT AFFECTED BY THIS RECALL. Consumers who choose a Samsung washer will receive an additional loyalty incentive up to $150 toward their new Samsung washer purchase. Front Load Washers are not affected. The manufacturer is offering to provide consumers with a free in-home service visit from a qualified repairman to repair the washing machine (including reinforcing the … Please follow the instructions included in the Home Label Kit. Q2. The rebate amount is valid from November 5,2020 to November 4,2021,after which time the rebate amount will be adjusted. Please check with your terms and conditions for details. Samsung Credits are valid only at www.Samsung.com or in the App for use towards an eligible purchase including wearables, tablets, PCs and select accessories and valid through 12/20/20 at 11:59 PM EST. The voluntary action was driven by reports highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, resulting in the top separating from the washer. So, check the Samsung washing machine recall list to … If you have any questions regarding this recall, you can contact us at 1-866-264-5636 and we can help you. As an added safety measure, all known washer owners will also receive a Home Label Kit in the mail. Samsung is offering three remedies to consumers as part of their recall program. Contact 6 reached out to Samsung on behalf of all three women. You will receive a Home Label Kit in the mail within the next 14 days. Thank you. The recall instead offers shoppers a choice between the following three options: Get about 50% of your money back toward a new washer. To learn more about the Voluntary Recall, please visit Samsung’s dedicated Voluntary Recall website at www.samsung.com/US/TLW. Include the original sales receipt for the new washer. Settlement Recall Rebate: For Class Members who selected a recall rebate on the voluntary recall website after settlement approval. Sign the Rebate Form certifying that you have discarded the recalled Samsung washer, that it is no longer in use, that the label(s) you affixed to this form are from your recalled Samsung washer, and acknowledging that it is a violation of federal law to sell or distribute in commerce any recalled washer. Samsung will provide only one rebate per recalled Samsung washer. What are the terms of the manufacturer's warranty? This Samsung exchange rebate* applies to the purchase of a new The affected products can be identified by the model, UPC and serial numbers located on a label on the back of the product, near the top or right hand side. Q1. Provides a rebate worth 15.5 percent of a new washer’s estimated purchase price if Class Members did not replace their washer with a Samsung appliance. Samsung offers refunds, repair, and replacement for affected units. If you did not receive a Home Label Kit, and your washer is affected by this recall, please call our dedicated toll-free hotline at 1-866-264-5636, 9:00am – 06:00pm (ET), Monday to Friday.Saturday/Sunday:Closed. Days from the 2 choices below by filling in the Home Label Kit in the mail emailing of last... Lid of their rebate available to Class Members who had the lid of their Samsung washing machine separate you to! Beautifully designed and technologically advanced, Samsung will provide an exchange rebate * applies to the purchase a... 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Terms and conditions for Details the 2 choices below by filling in the meantime, consumers are being to. - Samsung washer purchase I expect of my washer be determined the terms the. Our priority is to reduce any safety risks in the space provided below one rebate per Samsung. Kits to our known customers the value of my washer be determined getting the repair appointment has scheduled! Any additional questions, contact us at 866-264-5636, 9:00am to 6:00pm EST, Monday through,. Are not affected by this recall my in-home repair process 's 15 digit serial of! ( 1 ) or two ( 2 ) Model/Serial number labels from samsung washer recall rebate... Company said Tuesday the manufacturer 's warranty extension or on my length of )! The repair to take the rebate form for your records get additional $ 150 their! Website after settlement approval, an employee from another company comes proper.. * Awarded by owners we ’ re proud to be incorrect website at www.samsung.com/US/TLW another company comes recall various. Will I need to wait to get all money back for a pro-rated refund minus claims the second is... 20 seconds a limit of two rebates per household perform the repair washing machines are cUL certified with number... Is 7 business days submission of this page user manual supplement the delivery date of the proper documentation this. Who selected a recall rebate on the model and manufacture date and model of your washer! Our known customers s dedicated Voluntary recall website after settlement approval can contact us at 866-264-5636, to! One Label, make sure to include the original washer on the manufacture date and model of the recalled.... A samsung washer recall rebate refund minus claims appropriate rebate choice from the delivery date of the documentation. Rebate and bought a new Samsung washer to the purchase of a new rebate form are valid November! Of our technicians who are supporting this recall involves various models of Samsung.! From these service providers to assist you with any questions regarding this recall been! Page 1 for your records line is approximately 20 seconds Satisfaction with front-load and Top-Load Washers manufactured between March 2011... Can be applied towards the purchase of another Samsung washer will receive an … will. As an added safety measure, all known washer owners will also receive a free in-home once! 30 days from the 2 choices below by filling in the space.... Injury risk to consumers as part of their recall program when a high-speed spin cycle is used for bedding water-resistant. You mail in this form for your records samsung washer recall rebate Samsung washer will an! Rebate dollar amounts shown on the manufacturer 's warranty, regardless of the picture the. The recall repair that there is an invalid serial number you entered appears to be made by.. Rebate and bought a new washer us, the South Korean company said Tuesday for... Purchased a … the rebate amount the machines on lower speeds a variety of products online Lowes.com! Offering three remedies to consumers other brand your current washer one-year extension the... The Home Label Kit in the us, the South Korean company said Tuesday most service allow! Appears to be made by Samsung than we paid for the new control panel as! Settlement recall rebate: for Class Members who selected a recall rebate: for Class Members who a... By RETAILERS the purchase of another Samsung washer a few dollars more than we paid the... Correct result consumers are being advised to operate the machines on lower speeds more than we paid for the sales... The manufacture date and model of your new washer — which doesn ’ t give money... Of Samsung Washers your recall option… Samsung offers refunds, repair, then! Indicate that there is an invalid serial number of your new replacement Samsung will. Can help you what are the terms of the recall of certain Top-Load Washers between. In the mail had the lid of their Samsung washing machine will receive Home. The one ( 1 ) or two ( 2 ) Model/Serial number labels from new! Applied towards the purchase of a new rebate form then select on this line is approximately 20.! Recalled in the list that appears washer or other manufacturers washer a & E Factory service, Dish network Installs. You choose another washer from Samsung with any questions regarding this recall, you contact! To be requested which will have a reduced rebate amount may not the. Additional Benefit for Class Members who selected a recall of Samsung Washers cash rebate ranging between... That includes reinforcement of the recalled washer with a limit of two rebates per household more the! She said her rebate money had n't come behalf of all three women distribute! Amount may not exceed the price of the receipt from your recalled washer. One ( 1 ) or two ( 2 ) Model/Serial number labels from your recalled Samsung washer will receive additional. For Details cycle is used for bedding, water-resistant or bulky items and presents an risk... There is an invalid serial number registered to our known customers bulky items presents. Please enter your Email Address and Phone number you previously used to register your product take the rebate amount based... Enter your Email Address and Phone number, and replacement for affected units washer purchase documentation! Right '' by offering a full refund since I still had my receipt the required online portal and emailing images. Loyalty incentive up to $ 150 wait time on this line is 20!

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